Free Shipping

Free shipping applies to orders over $900 and under 40lbs dimensional weight of the shipping box. Paint and replacement lamps are excluded. Free shipping is available to the contiguous 48 US states and for online purchases only.

Fulfillment

We make every effort to get your product delivered as expediently as possible. Orders placed after 12:00 PM MST may not ship that day. RPimaging, INC may not have all items in stock. Our online store does not provide real-time stock availability. Please call to confirm stock before placing an order. Orders placed by international checkout button are fulfilled by FedEX Cross Border.

Domestic Shipping 

RPimaging, INC does not guarantee any delivery time. Shipping terms (i.e. 2nd Day, 3rd Day delivery) refer to the time quoted by the shipper for delivery. These shipping terms do not refer to time from order submission to delivery. Shipper tracking numbers are provided, when available, the day after the product has shipped. Economy and Free shipping options are limited to the 48 contiguous US states. Freight shipment and packages over 40lbs are excluded from Economy and Free shipping offers. Customer purchase orders with payment terms are excluded from free shipping offers. We reserve the right to rescind Economy and/or Free shipping offers for any reason. Orders are shipped Free On Board (FOB) Origin unless otherwise noted. 

International Shipping

• Orders placed using the international checkout button are fulfilled by FedEX Cross Border.
• All international packages are subject to relevant duties and taxes.
• A refusal of the shipment will result in return shipping charges which will be deducted from any refund.
• Typical delivery time is 2 - 5 days in transit depending on destination country.
• Next Day delivery service is not available.
• Date specific shipping is not available for international orders.

If you have any questions or need assistance, please contact us.

RETURN POLICY:

If you are not happy, we are not happy. 

We strive to ensure you are satisfied with your purchase but understand that sometimes it's not a good fit. Below are our policies:

• No return will be accepted without a RMA (Return Material Authorization) number. Any return without a RMA number will be refused.
• You are responsible for return shipping costs.
• No refund or exchanges are allowed after 30 days from the invoice date.
• Returns are subject up to a 20% restocking fee. Most of the time restocking fees are nominal.
• All returned items must be 100% complete, in original resalable packaging, in resalable condition, with all packaging, manuals, registration cards, accessories, UPC codes intact, and software.
• Software products that use a serial number and not a dongle key can only be replaced with the same title and version if found to be defective.
• No returns on replacement light bulbs.
• No returns on special order items not listed on our online catalog.
• No returns or exchanges for any non-domestic shipments. 
• Shipping charges and order processing fees are not refundable. We recommend you select a shipping carrier that provides a shipment tracking option and insurance. Refusal of a shipment will result in return shipping charges which will be deducted from any refund.
• RPimaging, INC reserves the right to refuse any return.
• RPimaging, INC shall not be liable for any consequential or incidental damages arising from purchases from our online store.