If you are not happy, we are not happy.
We strive to ensure you are satisfied with your purchase but understand that sometimes it's not a good fit. Below are our policies:
- No return will be accepted without a RMA (Return Material Authorization) number. Any return without a RMA number will be refused.
- You are responsible for return shipping costs.
- No refund or exchanges are allowed after 30 days from the invoice date.
- Returns are subject up to a 20% restocking fee. Most of the time restocking fees are nominal.
- All returned items must be 100% complete, in original resalable packaging, in resalable condition, with all packaging, manuals, registration cards, accessories, UPC codes intact, and software.
- Software products that use a serial number and not a dongle key can only be replaced with the same title and version if found to be defective.
- No returns on replacement light bulbs.
- No returns or exchanges available for any non-domestic shipments.
- No returns on special order items not listed on our online catalog.
- Shipping charges and order processing fees are not refundable. We recommend you select a shipping carrier that provides a shipment tracking option and insurance. Refusal of a shipment will result in return shipping charges which will be deducted from any refund.
- RPimaging, INC reserves the right to refuse any return.
- RPimaging, INC shall not be liable for any consequential or incidental damages arising from purchases from our online store.