Terms & Conditions
Use of this site is subject to the following
Items are price in United States dollars. We accept company Purchase Orders, Visa, MasterCard, Discover and American Express. We also accept prepayment with personal and corporate checks. For overseas transactions we accept a bankers or tellers check payable in United States Dollars or PayPal. RPimaging reserves the right to refuse and cancel any order.
Sales Tax is collected for orders where delivery of products is to Arizona, California or Massachusetts. Delivery addresses outside of Arizona, California, or Massachusetts will not incur sales tax assessment. Your order may be subject to Use Tax if applicable by law. Taxes and duties for shipments outside the US are the responsibility of the recipient.
RPimaging, INC may at times request verification of information prior to acceptance and processing of an order. Verification may be requested, but not limited to, company Purchase Orders and large ticket orders. Credit cards are not charged until product has shipped. RPimaging, INC reserves the right to refuse and cancel any order.
You may cancel any order within 24 hours of invoice date and time unless the product has already shipped. We can not guarantee any order will be cancelled if it has already been submitted for processing.
Stocking | Shipping:
We make every effort to get your product delivered as expediently as possible. Orders placed after 12:00PM MST may not ship that day. RPimaging, INC may not have all items in stock. Our online store does not provide real-time stock availability. Please call to confirm stock before placing an order. RPimaging, INC does not guarantee any delivery time. Shipping terms (i.e. 2nd Day, 3rd Day delivery) refer to the time quoted by the shipper for delivery. These shipping terms do not refer to time from order submission to delivery. Shipper tracking numbers are provided, when available, the day after the product has shipped. Economy and Free shipping options are limited to the 48 continuous US states. Freight shipment and packages over 40lbs are excluded from Economy and Free shipping offers. Customer purchase orders with payment terms are excluded from free shipping offers. We reserve the right to rescind Economy and/or Free shipping offers for any reason. Orders are shipped Free On Board (FOB) Origin unless otherwise noted.
RPimaging, INC is not responsible for typographical errors or omissions relating to pricing, copy, photography, or application. Please use the product description as a guide to the product and the price listed. In the event of a pricing error, RPimaging will contact you via e-mail or telephone with the corrected pricing information. RPimaging reserves the right to refuse and cancel any order.
The RPimaging online store uses industry standard SSL v2 (Secure Sockets Layer) encryption technology to protect sensitive data including credit card information. If you prefer to fax in your order simply create a Purchase Order. RPimaging is committed to your personal information protection. We are verified PCI compliant to ensure your data is secure at all times. We use PCI DSS storage of personal data externally. You may opt to store credit card information on this secure server.
If you are not happy, we are not happy
We strive to ensure you are satisfied with your purchase but understand that sometimes it's not a good fit. Below is our policies.
No return will be accepted without a RMA (Return Material Authorization) number. Any return without a RMA number will be refused. You are responsible for return shipping costs. No refund or exchanges are allowed after 30 days from invoice date. Returns are subject up to 20% restocking fee. Most of the time restocking fees are nominal. All returned items must be 100% complete, in original resalable packaging, in resalable condition, with all packaging, manuals, registration cards, accessories, UPC codes in tact, and software. Software products that use a serial number and not a dongle key can only be replaced with the same title and version if found to be defective. No returns on replacement light bulbs. No returns on special order items not listed on our online catalog. Shipping charges and order processing fees are not refundable. We recommend you select a shipping carrier that provides a shipment tracking option and insurance. Refusal of a shipment will result in return shipping charges which will be deducted from any refund. RPimaging, INC reserves the right to refuse any return. RPimaging, INC shall not be liable for any consequential or incidental damages arising from purchases from our online store.
Please review our international order terms and agreement.
Manufacturer's Warranties and Technical Support:
All products sold with a manufacturer's limited warranty are serviced directly by the manufacturer. Defective merchandise is handled directly by the manufacturer. RPimaging is not liable for any defective merchandise. If product was damaged during shipment contact the shipper to file a claim. RPimaging provides complimentary technical support for purchases over $1,000 USD. Technical support is handled by the manufacturer with RPimaging providing secondary supplemental technical support when needed. We reserve the right to refuse technical support on any grounds.
Prices and product availability are subject to change without notice. Specials and promotions are only available for time period indicated in the offer. No rain checks or extensions are allowed. We are not responsible for typographic errors including, but not limited to, pricing. RPimaging is not liable for consequential or incidental damages arising from shipping delays, system downtime, loss of data, or for any loss, damage, or expense arising from product malfunction, defect, or improper use. We expressly disclaim all warranties, expressed or implied including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms or the manufacturer's warranty, if any. Title to items purchased is retained by RPimaging, INC until items are paid for by the purchaser in full or when a common shipping carrier accepts packages, at that time the title passes to the purchaser. All shipments are F.O.B. Origin unless otherwise noted. If items purchased are for the purpose of export, purchaser must obtain from the Federal government export documentation before shipping to a foreign country. Manufacturer's warranties for exported goods may vary or be null and void. Trademarks and service marks are the property of their respective owners.
Contacting RPimaging, INC:
RPimaging, INC may revise these terms and conditions at any time and without notice. If you have any questions, concerns, or suggestions regarding our policy, you can e-mail us or call toll free (866) RGB-CMYK.